Who we are
CitrusClean is a locally owned and operated cleaning business based in London, UK. We specialise in eco-friendly carpet, upholstery, and interior cleaning.
Contact Information:
CitrusClean
7 Chiswick Park, 566 Chiswick High Road, London W4 5YA
📧 office@citrusclean.co.uk
📞 +44 7400 209020
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
What Personal Data We Collect
We may collect and store the following data:
– Name and contact details
– Address (for service bookings)
– Service preferences
– Submitted information from contact forms or booking systems – Technical data like IP address, browser type, and cookies
How We Use Your Data
We use your data to:
– Respond to enquiries and quotes
– Schedule and manage bookings
– Send service updates or marketing emails (with consent) – Improve our services and website
How We Store and Protect Your Data
Data is securely stored and accessed only by authorised staff. We do not share data except:
– As required by law
– With service providers helping us operate our business
Cookies
Like most websites, CitrusClean uses cookies to enhance your browsing experience. These small data files help us remember your preferences and understand which pages you visit, so we can tailor our website content to better suit your needs and browser type.
The information collected through cookies allows us to improve functionality, personalise content, and provide a smoother, more relevant user experience.
Comments:
We collect data shown in the comments form, along with your IP and browser info for spam detection. An anonymised email hash may be sent to Gravatar. Approved comments display your profile image publicly.
Media:
Avoid uploading images with embedded location data. Visitors may extract this from website images.
Embedded Content:
Articles may contain embedded content (e.g. videos, images). These behave as if you visited the external site and may track you accordingly.
Who We Share Your Data With
If you request a password reset, your IP will be included in the email.
How Long We Retain Your Data
Comments and metadata are stored indefinitely. For registered users, personal info is stored in the user profile.
Your Rights
You may request an exported file of your personal data or ask us to erase it (barring data we must keep legally)
Where Your Data Is Sent
Visitor comments may be scanned by automated spam detection services.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
GDPR Data Protection Rights
At CitrusClean, we want to ensure you’re fully informed about your rights under data protection law. Under the UK GDPR, you are entitled to the following:
- Right to access – You may request a copy of the personal data we hold about you. A small fee may apply.
- Right to correction – If you believe any of your personal information is inaccurate or incomplete, you have the right to ask us to update it.
- Right to deletion – In certain circumstances, you may request that we remove your personal data from our records.
- Right to restrict processing – You can ask us to limit how we use your data in specific situations.
- Right to object – You have the right to object to how we are using your personal data, in certain conditions.
- Right to data portability – You may request that we transfer your personal data to another organisation, or directly to you, when applicable.
We aim to respond to all data requests within one month. If you’d like to exercise any of these rights, please contact us.
